Things people ask us

Notes and coins, at your door, once the parcel is actually in your hands. This website takes no money at all and we never ask for any up front. Whatever the order page said you owe is what the courier will ask for: how to pay sets out the whole of it.

Really free. We pay the courier out of our own pocket on every order, to every country we serve, and there is no minimum spend to reach first. That is why the order summary shows one number instead of two.

The prices on the finds are the same prices we would charge if we did bill for carriage. Nothing has been folded into them to pay for it.

We pack within 1–2 working days of confirming your order by phone. The courier then needs 3–7 working days, depending on the country. The country-by-country table is on the delivery page.

To 10 countries: Poland, Czechia, Slovakia, Hungary, Slovenia, Croatia, Romania, Spain, Bulgaria and Portugal. Homes and workplaces, not PO boxes or parcel lockers, since the money changes hands in person. Living elsewhere in the European Union? Pick “Somewhere else” on the order form and we check the route when we ring; if no courier can reach you, nothing is sent and nothing is owed.

To make sure the order is really yours and the address is right before anything is sent. The call takes a couple of minutes. If we cannot reach you after three tries, the order simply lapses and you owe nothing.

We never ask for card numbers, bank details or passwords on that call.

Yes. Tell us on the confirmation call, or write to us before the parcel leaves, and we change the address or quantity, or cancel, at no cost. Once the parcel is with the courier you can still refuse it at the door, or accept it and return it within 14 days.

By bank transfer. You have 14 days from delivery to tell us you are returning an item. We then ask for the account holder’s name and IBAN, and pay within 14 days of your notice; we may wait until the item, or your proof of posting, reaches us. Return postage is yours unless the item is faulty. Every step is on the returns page.

Sorry about that. Send your order reference and a photo or two to hello@bonnybuy.com, or through the contact form, choosing the topic “Something faulty”. We reply within two working days with a replacement, a repair or a refund, and the return costs you nothing. Beyond that, everything we sell carries a legal guarantee of at least two years.