Terms of sale, in plain words

1. The product pages are an invitation to order, not a binding offer from us.
2. You fill in the order form. Before you press the order button, the summary shows the item, the quantity, the price, the delivery charge and the total, and you can correct anything. You are asked to accept these terms and to confirm you have read the privacy notice.
3. Pressing the button sends us your offer to buy. The confirmation screen, with your order reference, acknowledges that the offer arrived. It is not yet an acceptance.
4. We ring you to check the order. The contract is concluded when we confirm the order with you on that call. If for any reason a parcel is dispatched without a call, the contract is concluded on dispatch.

Until then either side may drop the order without cost or reason. We may decline an offer, for example if an item has sold out, the address cannot be served, a price was plainly wrong, or we cannot reach you by phone in three attempts over three working days. If we decline, we tell you where we have the means to do so, and nothing is owed.

The contract is concluded in English. We keep a record of your order and you can ask us for a copy of it, and of the terms in force on the day you ordered, at any time.

Prices are shown in euro and include VAT. The delivery charge of 4,99 € per order is shown separately and added to the total before you order. There are no other charges: the total in the order summary is the amount you pay the courier, and nothing is added on delivery. In countries where couriers collect in the local currency, we tell you the amount in that currency on the confirmation call, before dispatch.

The price that applies to your order is the one shown when you placed it, even if the price on the site changes afterwards. If a price is wrong by an obvious mistake (a misplaced decimal, for instance) we will tell you the right price on the call and you decide whether to go ahead.

Payment is by cash on delivery only. You pay the courier the total when the parcel is handed over. We take no payment through this website, hold no card details and never ask for money in advance. Ownership of the goods passes to you when you pay.

We hand confirmed orders to the courier within 1–2 working days. Transit then takes 3–7 working days depending on the country; the table is on the delivery page, which forms part of these terms. If a parcel has not reached you within 30 days of the confirmation call, you may cancel the order by writing to us and owe nothing.

The risk of loss or damage passes to you when you, or a person you asked to receive the parcel, take possession of it. If a parcel is refused or not collected, it returns to us and the order is cancelled without charge; after repeated uncollected parcels we may decline further orders to the same address and phone number.

You may withdraw from the contract within 14 days of receiving the goods, without giving a reason. We grant this right by contract to every customer, in every country we deliver to. You bear the direct cost of returning the goods. We refund the price and, when the whole order comes back, the delivery charge, by bank transfer within 14 days of your notice, and may hold the refund until the goods or proof of posting reach us. The full procedure, your liability for wear beyond normal inspection, and the model withdrawal form are on the returns page, which forms part of these terms.

We are responsible for delivering goods that conform to the contract. If a lack of conformity shows up within two years of delivery, or within the longer period your national law provides, you are entitled to repair or replacement free of charge and, where the law allows, to a price reduction or a refund. How to claim is set out on the returns page. Product photos are as accurate as we can make them; small differences in shade between a screen and the real item are not a fault.

Please use products the way their instructions describe: damage from use against the instructions is not a lack of conformity.

Nothing in these terms limits or excludes our liability where the law does not allow it. That includes liability for death or personal injury caused by negligence, for fraud, for defective products under product-liability law, and your statutory rights as a consumer, which these terms never reduce.

Beyond that, we are liable for loss that is a foreseeable result of our breaking the contract or failing to use reasonable care. We are not liable for loss that was not foreseeable to both of us when the contract was made, for business losses (we sell for private use only), or for delay or failure caused by events outside our reasonable control, such as extreme weather, strikes or border closures. If such an event delays your order we tell you, and you may cancel without cost.

The texts, photographs and design of this site belong to us or to those who licensed them to us. You may use the site to browse and order; please do not copy it, scrape it or try to interfere with it. We look after the site with care but cannot promise that it is always available or free of errors.

Reviews on product pages show a name, a date and a star rating. We may decline or remove a review that is offensive or plainly spam. We do not check that the author of a review bought the product, which is why no review is labelled as a verified purchase.

These terms and every contract made under them are governed by the law of Hong Kong. If you are a consumer living in the European Union, this choice does not deprive you of the protection of the mandatory consumer-protection rules of the country where you live, and you may rely on whichever is more favourable to you.

You may bring a claim before the courts of the country where you live. We would only bring proceedings against you there. We prefer to settle things directly: write to hello@bonnybuy.com and a person will answer, normally within two working days. We are not obliged to take part in an alternative dispute resolution scheme and have not committed to one; you remain free to ask the consumer organisation or consumer authority in your country for help.

We may update these terms. The version that applies to your order is the one published on the day you placed it. If a court finds part of these terms invalid, the rest continues to apply. If we do not insist on a right straight away, we can still do so later. The contract is personal to you; we may transfer our side of it to another company only if your rights are not affected.