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A question before ordering, a parcel you are waiting for, something to send back: write a few lines and a person replies within two working days. If it is about an order, the reference helps us find it.
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Asked most often
Six quick answers. The long versions live in the small print.
How do I pay?
In cash, to the courier, when the parcel is handed to you. There is nothing to pay on this website and we never ask for money in advance. The total shown when you order (items plus 4,99 € delivery) is the amount you pay the courier: nothing is added on delivery.
When will my parcel arrive?
We pack within 1–2 working days of confirming your order by phone. The courier then needs 3–7 working days, depending on the country. The country-by-country table is on the delivery page.
Why do you phone me after I order?
To make sure the order is really yours and the address is right before anything is sent. The call takes a couple of minutes. If we cannot reach you after three tries, the order simply lapses and you owe nothing.
We never ask for card numbers, bank details or passwords on that call.
Can I change or cancel my order?
Yes. Tell us on the confirmation call, or write to us before the parcel leaves, and we change the address or quantity, or cancel, at no cost. Once the parcel is with the courier you can still refuse it at the door, or accept it and return it within 14 days.
I paid in cash. How do I get my money back if I return something?
By bank transfer. You have 14 days from delivery to tell us you are returning an item. We then ask for the account holder’s name and IBAN, and pay the refund within 14 days of your notice; we may wait until the item, or your proof of posting, reaches us. Return postage is yours unless the item is faulty. Every step is on the returns page.
Something arrived broken, or is not what I ordered. What now?
Sorry about that. Send us your order reference and a photo or two through the form above (topic “Something faulty”). We reply within two working days with a replacement, a repair or a refund, and the return costs you nothing. Beyond that, everything we sell carries a legal guarantee of at least two years.